2021-09-21
175times
Guest Service Manager
Negotiable
Food& Accommodation
Annual Bonus
Annual Vacation
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Basic info
Job TypeFull-time
Recruiting Numbers1People
DepartmentNo limit
EducationBachelor
Work Experience3-5year
Age range25岁--45岁
Working LocationUnnamed Road, Phnom Penh, 柬埔寨(Phnom Penh/Daun Penh)
Job Description
• Responsible for planning, organizing and establishing the guest service operation including PABX, PMS, PSB, credit card system
• Responsible for preparing job procedures for the guest service
• Responsible for setting up cashiering system in collaboration with finance department
• Design all desk operation documents including registration form, charge voucher, visitor registration and other related forms
• Responsible for sourcing and negotiating with supplier for transportation, newspaper, sightseeing tour, courier company, flower arrangement, clinic & dentist etc
• Responsible for setting operating procedures for business centre and propose price for various services including fax, photocopy
• Establish co-ordination with club manager to offer services to the tenants
• Establish a smooth check in and check-out process to ensure satisfaction
• Formulate on-going training program for guest relations officers and building assistant
• Inspect apartment before new arrival
• Greet every new tenant on arrival and look after the check in procedures
• Co-operate with club manager to organize tenant activities and events
• Attend tenant’s complaint and offer solution
• Work closely with leasing team to offer
• Ensure tight security to control incoming visitors and delivery
• Ensure proper management of tenant’s records
• Supervise and ensure proper handling of cash and payment
• Assist General Manager to handle all aspects of the operation
• Assist General Manager to handle local authorities
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